Job Details
Customer Success Manager – Chatbots - Munich
Job Type:
Permanent
Salary:
Negotiable
Location:
Mainland Europe
Description:
An award winning innovative provider of AI software for chatbots and AI voice technology is looking to add an Account Manager / Customer Success Manager to their UK team due to their continued success and subsequent expansion. This is great chance to join an early stage business that is expanding rapidly due to their product offering being ahead of the market in what is a growing industry
The Role:
As an account manager / customer success manager you will be working with a number of accounts within the enterprise and mid market space across a range of verticals such as retail, automotive, Ecom etc. You will be working with Head of Customer Service, Heads of Digitisation and Project Managers daily to show them how they can maximise their return through utilsing the offering fully. You will also be responsible for growing the account through cross-sell and upsell opportunities as well as looking dealing with renewals within the account base
The Candidate:
You will be highly successful account manager / customer success professional from within technology, any experience in customer service based software, chatbots, AI, voice etc will be advantageous but not essential. You need to be someone who is happy working with a range of clients in terms of size and vertical as well as working closely with the account executives to assist with growing the account through upselling new service lines that can add value to your clients. You will also need to be someone who is comfortable working in a growth based company and be someone who can help when it comes to putting place policies, procedures and contributing to play books as the customer success team evolves
The Package:
On offer is a very attractive package with a base salary of between €50,000-€65,000 depending on experience (which may be negotiable for the right person), pension, health and an ote of €12,000-€15,000 which is based on both company performance as well as individual objectives for your customers and share options.
h2 currently have over 100 hand-picked sales vacancies that cover all industries and all levels. For further career advice please don’t hesitate in making contact with the Sales Recruitment Specialists or view our website to see more of the vacancies we currently have.
Key Words
Customer Success, Account Manager, Consulting, Post Sales,
Chatbots, virtual assistance, AI voice bots, customer services software, Marketing Analytics, Customer Insights, Marketing Cloud, Customer Experience (CX), voice of customer, listings, Customer Surveys, Social Media SaaS, Reputation Management, Reviews, Advocacy
The Role:
As an account manager / customer success manager you will be working with a number of accounts within the enterprise and mid market space across a range of verticals such as retail, automotive, Ecom etc. You will be working with Head of Customer Service, Heads of Digitisation and Project Managers daily to show them how they can maximise their return through utilsing the offering fully. You will also be responsible for growing the account through cross-sell and upsell opportunities as well as looking dealing with renewals within the account base
The Candidate:
You will be highly successful account manager / customer success professional from within technology, any experience in customer service based software, chatbots, AI, voice etc will be advantageous but not essential. You need to be someone who is happy working with a range of clients in terms of size and vertical as well as working closely with the account executives to assist with growing the account through upselling new service lines that can add value to your clients. You will also need to be someone who is comfortable working in a growth based company and be someone who can help when it comes to putting place policies, procedures and contributing to play books as the customer success team evolves
The Package:
On offer is a very attractive package with a base salary of between €50,000-€65,000 depending on experience (which may be negotiable for the right person), pension, health and an ote of €12,000-€15,000 which is based on both company performance as well as individual objectives for your customers and share options.
h2 currently have over 100 hand-picked sales vacancies that cover all industries and all levels. For further career advice please don’t hesitate in making contact with the Sales Recruitment Specialists or view our website to see more of the vacancies we currently have.
Key Words
Customer Success, Account Manager, Consulting, Post Sales,
Chatbots, virtual assistance, AI voice bots, customer services software, Marketing Analytics, Customer Insights, Marketing Cloud, Customer Experience (CX), voice of customer, listings, Customer Surveys, Social Media SaaS, Reputation Management, Reviews, Advocacy
Share This Job Online
Facebook
Twitter
Email 
Linked in
